Futurologist and retail expert Theresa Schleicher from the Zukunftsinstitut speaks on the topic "New Retaility: retail in the resilient future 2030". She shows what will emerge in the future from the current crises. "The longing for personal experiences on site, for local services, new cooperations, sustainable business models are triggering so much power that we have not experienced for years and also a fundamental resilience in retail to deal with all the changes and more focus," emphasises Schleicher and gives a view of the retail world of the next few years in her lecture.